Terms of Service

1. Acceptance of Terms

By accessing or using Leverage Lab's website, services, or platforms (collectively, the "Services"), you agree to comply with and be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our Services. We reserve the right to modify these Terms at any time, and your continued use of the Services constitutes acceptance of any changes.

2. Description of Services

Leverage Lab provides AI and automation consulting services, including but not limited to:

• One-time Automation Audits ($750)
• Monthly retainer services (Starter, Growth, and Enterprise tiers)
• Workflow automation implementation
• AI integration and implementation
• Custom automation solutions
• Business process optimization consulting

Specific service details, deliverables, and timelines will be outlined in individual service agreements or statements of work.

3. Service Agreements

When you engage our services, you will enter into a separate service agreement that includes:

• Scope of work and deliverables
• Project timelines and milestones
• Payment terms and pricing
• Cancellation and refund policies
• Confidentiality provisions
• Intellectual property rights

In the event of a conflict between these Terms and a signed service agreement, the service agreement will prevail.

4. Payment Terms

Pricing

Our current pricing is as follows:

• Automation Audit: $750 (one-time)
• Starter Tier: $500/month
• Growth Tier: $1,500/month
• Enterprise Tier: $3,000/month
• Custom Projects: Quoted based on scope

All prices are in USD and subject to change with 30 days' notice for existing clients.

Payment Processing

Payments are processed securely through Stripe. By providing payment information, you authorize us to charge your payment method for all fees incurred. You are responsible for maintaining accurate and up-to-date payment information.

Billing and Subscriptions

• Monthly Retainers: Billed monthly in advance on the same day each month
• One-Time Services: Payment due upon booking or as specified in service agreement
• Late Payments: Services may be suspended for accounts more than 7 days past due
• Failed Payments: You will be notified of failed payments and given 5 business days to update payment information

Refund Policy

• Automation Audit: Full refund if canceled at least 48 hours before scheduled discovery call
• Monthly Retainers: No refunds for partial months; cancellation takes effect at the end of the current billing cycle
• Custom Projects: Refund terms specified in individual service agreements

5. Cancellation and Termination

Client Cancellation

• Monthly Retainers: You may cancel at any time with 30 days' written notice. Services will continue through the end of the current billing cycle.
• Scheduled Consultations: Cancel at least 48 hours in advance for a full refund
• No-Shows: No refunds for missed appointments without 48-hour notice

Leverage Lab Termination Rights

We reserve the right to terminate or suspend services immediately, without prior notice or liability, for any reason, including but not limited to: breach of Terms, non-payment, abusive behavior, or illegal activity.

6. Client Responsibilities

To ensure successful service delivery, clients are responsible for:

• Providing accurate and complete information about business operations, workflows, and systems
• Providing timely access to necessary tools, platforms, and credentials (with appropriate security measures)
• Responding to requests for information within reasonable timeframes
• Reviewing and providing feedback on deliverables in a timely manner
• Maintaining backup copies of all data and systems
• Testing and validating implemented automations before relying on them for critical business operations

7. Intellectual Property

Client Ownership

Upon full payment, you own all custom automations, workflows, and deliverables created specifically for your business. This includes automation configurations, custom scripts, and process documentation.

Leverage Lab Ownership

We retain ownership of all pre-existing intellectual property, methodologies, frameworks, templates, and general-purpose tools used in providing services. We also retain the right to use anonymized insights and learnings from client engagements to improve our services.

Third-Party Tools

Many of our implementations use third-party platforms (e.g., Zapier, Make, n8n, ChatGPT API). These tools are subject to their respective terms of service and licensing agreements. You are responsible for obtaining and maintaining necessary licenses for any third-party software or services.

8. Confidentiality

We respect the confidentiality of your business information. All proprietary information, business processes, data, and strategic plans shared with us during our engagement will be kept confidential and not disclosed to third parties without your written consent, except as required by law or as necessary to provide services (e.g., sharing information with subcontractors under NDA).

For sensitive projects, we are happy to sign a separate Non-Disclosure Agreement (NDA) upon request.

9. Warranties and Disclaimers

Service Warranty

We warrant that services will be performed in a professional and workmanlike manner consistent with industry standards. If services do not meet this standard, we will re-perform the work at no additional charge.

Disclaimers

THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. We specifically disclaim:

• Specific Results: While we aim to save you time and money, we do not guarantee specific time savings, cost reductions, or ROI
• Third-Party Services: We are not responsible for the performance, availability, or changes to third-party platforms and services
• Data Loss: While we take precautions, we are not responsible for data loss. You are responsible for maintaining backups
• System Compatibility: We cannot guarantee that automations will work with all future versions of third-party software

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEVERAGE LAB'S TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY YOU FOR SERVICES IN THE 12 MONTHS PRECEDING THE CLAIM.

IN NO EVENT SHALL LEVERAGE LAB BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11. Indemnification

You agree to indemnify, defend, and hold harmless Leverage Lab and its owners, employees, and contractors from any claims, damages, losses, or expenses (including reasonable attorney fees) arising from: (a) your use of our Services; (b) your violation of these Terms; (c) your violation of any third-party rights; or (d) any misuse of deliverables or automations we provide.

12. Website Use

When using our website, you agree to:

• Provide accurate and complete information in all forms and communications
• Not use the website for any unlawful purpose or to violate any laws
• Not attempt to gain unauthorized access to any systems or networks
• Not transmit any viruses, malware, or malicious code
• Not scrape, spider, or harvest content from the website
• Not impersonate any person or entity or misrepresent your affiliation

13. Privacy

Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand how we collect, use, and protect your information.

14. Dispute Resolution

Informal Resolution

If you have a dispute with Leverage Lab, please contact us at hello@leveragelab.co to attempt to resolve the issue informally before pursuing formal legal action.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law provisions.

Arbitration

Any dispute arising from these Terms or our Services shall be resolved through binding arbitration in Dallas County, Texas, in accordance with the rules of the American Arbitration Association. You agree to waive your right to a jury trial and to participate in class-action lawsuits.

15. General Provisions

Entire Agreement

These Terms, together with any signed service agreements and our Privacy Policy, constitute the entire agreement between you and Leverage Lab regarding the Services.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

Assignment

You may not assign or transfer these Terms or your rights without our prior written consent. We may assign these Terms without restriction.

Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or internet service failures.

16. Contact Information

If you have questions about these Terms of Service, please contact us: